FAQ’s

You can self-refer for counselling/ psychological support and if you self-referred you do not need an external referral.  If you wish to access Medicare funding towards your sessions then you would need to approach your medical doctor to provide you with a Mental Health Care Plan.

Parking is available behind Brookland Piazza Business Centre and the Dome
Caffe with car park entries from Amherst Road and Warton Road. Bus services
are also available

Appointment are available between 9am and 5pm Weekdays
Appointments are available between 9am and 12pm Saturdays

Please call 0437 800 440 during business hours to schedule an appointment

We require 48 hours’ notice if you are unable to attend a scheduled appointment, so we have enough time to offer your appointment to other clients who may wish to attend. If you do not provide 48 hours’ notice, you will may be charged a late cancellation fee (100% of the usual session fee) or $85.00 for bulk billing clients. If you miss an appointment the cancellation policy applies.

Your appointment time is set aside to you and if you do not attend your appointment it is usually not possible to offer your appointment time to another client at short notice, therefore, 48 hours of notification is required if you are unable to attend an appointment or missed appointment fees apply. The missed appointment fee is equal to the cost of your appointment and in the case of a bulk billing client the cost is $85.

EFTPOS payments can be made from cheque, savings and VISA and MasterCard or you can make your payment in cash. Payment is required when you attend your appointment.

In order to obtain a rebate from Medicare, your Medicare General Practitioner/Doctor must complete a Mental Health Care Plan (Mental Health Treatment Plan) with you and refer you to a Psychologist.  Referral letters from Psychiatrists and Paediatricians are also welcomed

You will need to bring a referral letter from your doctor to your appointment with the Psychologist or your referral and Plan can be faxed by your Doctor’s clinic to 7223 2020. Once a Mental Health Care Plan and referral letter have been completed by your doctor, you will be able to obtain a Medicare rebate of $84.80 per session for up to 10 sessions per calendar year. You must visit your referring doctor after attending 6 sessions with your psychologist, to ascertain whether further sessions are appropriate and if so, you may be referred by your doctor for a further 4 sessions in that calendar year.

Please note that Medicare rebates are not available for couples counselling sessions.

Yes, your  Medicare refund can be processed where you provide your EFTPOS cheque or savings account card for the refund to be credited by Medicare to that account.  If you do not have an EFTPOS card or there is not enough time to process the refund, you will be provided with a Receipt that can be taken to Medicare to have your refund processed.